I wonder if anyone has ever complained to you? If you work in a service industry, or in education you probably get it all the time. Some people’s jobs are all about dealing with complaints – it’s euphemistically called the Customer Service Department.
You may be surprised to hear it happens in church too. I found an interesting bit of informal research on Twitter. Someone had asked church leaders to send in the strangest complaints they’d ever received – here is a selection:
– Our expensive coffee is attracting too many trendy people
– You need to change your voice
– We need to start attracting more normal people at church
– Your wife never compliments me about my hair or dress
Fortunately I’ve never had any of those comments made to me. But I’m sure that you can think of things that have been said to you that are equally ridiculous. Dealing with complaining is a part of life, and often it seems to go in phases.
You’d imagine that there’s more moaning in a community when life is hard. Oddly though the Exodus reading we’ve just heard happened very soon after the highest point, the pivotal event in the Old Testament – the Exodus itself. God rescued his people from slavery, he judged the Egyptians, he brought the Israelites through the Red Sea. All these incredible things had happened – but then people started to complain.
Maybe it’s the feeling of let down after the most amazing events. Whenever there’s a high, you have to come back down to earth, and sometimes that can be with a jolt. You get a new car, and it’s wonderful at first, and then you start finding little flaws. I find with medical crises that Adrenaline can sustain you through difficult times, but oddly it’s when the crisis has passed and life is slowly returning to normal that it can be most difficult. One of our churches is enjoying a wonderfully reordered new building right now – you just have to go and see it, it’s a glorious space, there’s so much to be thankful for.
There will be a point though where that church has to get to grips with the routines and costs of a new building, there will be a realisation that the church’s mission and outreach must carry on – we can’t just rely on a new-build to do the work for us.
That jolt of reality is natural, and I think that we also have to remember that as human beings we can be quite extreme in our views and reactions. I suspect that from God’s perspective it’s never as bad as we sometimes think it is, and this side of heaven it’s never as triumphant either! Do you know Kipling’s poem If? I find it rather too Stoic in its emotional detachment, but on this particular point he hits the nail on the head: ‘If you can meet with Triumph and Disaster and treat those two imposters just the same’ – with a healthy scepticism.
Moses and Aaron certainly keep their head when all around them are losing theirs. Their response is a model of how we should act when faced with complaint and criticism, in whatever situation:
Firstly, they entrust it to God. They don’t try and solve it in their own strength. When we’re criticised we can give as good as we get or bark back with self-justification – and only once the situation has deteriorated turn to God in prayer. But here God tells Moses and Aaron what to do, they do it, and they give him the glory in front of the people.
Secondly they pay attention to God, and then if it’s right to do they address the complaint – how easy it is to modify what we do! We need to listen to what’s being said, if someone makes the effort to give feedback they need to know they’ve been heard, but we also need to have courage to stick to our course if it is undoubtedly the right thing to do.
Thirdly, Moses and Aaron find their identity in God in verse 7: ‘who are we that you complain against us?’ Moses had learnt the hard way that he alone could not save the Israelites. He had killed an Egyptian slave-master – and spent 40 years in the wilderness. Now he has learnt: his identity is not rooted in being a saviour, in solving all their problems. He does not depend on others for his self-worth.
Whatever our role, whatever kind of authority we exercise, we need to know who we are in the eyes of God – accepted, loved, forgiven by him. His child first and foremost. When grounded in that identity as a child of God then we won’t be tempted to create our own identity or seek refuge in one made for us by others.
So far I’ve been speaking as if you and I identify with Moses and Aaron. But what if we’re the crowd? What if we’re the grumblers? Do we ever make life difficult for those in authority over us? I find it so easy to complain about such and such that ‘the diocese’ has done – but ‘the Diocese’ is always people. Do we complain to God about the task, or the people he has entrusted to our care? Do we need to repent and change? I guess that at various times in our lives each one of us can be Moses. And each one of us can be in the crowd.
God is incredibly gracious. Remarkably often he responds to complaint in a loving way. Think of the book of Job: Job has lost his flocks, his wealth, his family and his health. He complains bitterly to God – but God answers. Indeed God even affirms that ‘Job has spoken rightly of me!’ Job’s complaint was born out of faith. He believed God was good, and held on in prayer. There is a long history of Biblical, faithful complaint to God.
So when is complaining not faithful but just whinging? An unhelpful grumble. Perhaps it’s when it’s trivial. Like the person who really did say to a minister: ‘The loo roll in the ladies is the wrong way round. It’s rolled under.’ More significantly, it’s the tone that makes it a whinge or a workaround.
There’s a world of difference between ‘Why do we never have hymns we know?’ and ‘For Pentecost, could we have such and such?’ One just creates a problem and dumps it on someone else. The other owns the problem, shares concern and offers to work together in solving it.
I suppose the Israelites could have prayed to God rather than complain to Moses. If they weren’t sufficiently familiar with this God to pray, perhaps they could have said to Moses: ‘This God who can bring locusts and part the Sea, do you think he could give us some food?’
Firstly God answers in a natural way – the swarm of quails is a recognised desert phenomenon. And for me that’s a source of hope. God is gracious.
He responds to our needs. Indeed, the complaining leads to action. God in his love responds to their needs. Secondly, he answers in a miraculous way, through the manna.
But the manna will be a training experience for Israel. There are hints in this chapter of what will come later – elaborate instructions for when the Israelites can gather manna and when not. Why not give them enough for a week? Why have to go out gather each day? To learn that we must do our bit in order to work with God. So pray for healing, and keep taking the tablets. Pray for revival, and spread the word. Why gather twice as much for the day before the Sabbath? To learn obedience and trust in God. To learn that God will provide throughout the day of rest.
I wonder if you know anyone who has a tiny baby? Just a few weeks old? Watch that baby next time you meet them. Look at how the baby gazes at its mother, clearly believing that Mummy is all capable, all knowing. But listen to what happens when baby is hungry – the yelling and sobbing, the desperation, the urgency. And that’s just the parents!
A very little baby has to learn that its needs will be provided for. When it is really tiny it doesn’t understand that – so when baby feels hungry it is the end of the world. As the baby grows he learns to trust his parents, he realises that food will come, nappy will be changed. He discovers that Mummy and Daddy are reliable and that where they have been faithful in the past, they will be faithful again.
The Israelites had to learn that about this God who had rescued them. Maybe we too need to learn what it means to trust God. If he has been faithful to us in the past, we can trust him for the future. If the way has seemed dark but God knew what he was doing, surely the same is true today. If we seek guidance, if we need resources, if we want resilience, turn to God. For he is faithful.